Overview: OliveBaraqah (“the Platform”) acts solely as a booking intermediary. By using this platform, you agree that the contract for the Umrah tour is strictly between you and the Umrah Tour Operator (“Vendor”).
Booking and Payments
- Booking Fee: To secure a slot, a non-refundable (except as stated below) booking fee is required:
- RM200 per traveler for packages priced below RM10,000.
- RM400 per traveler for packages priced at or above RM10,000.
- Balance Payment: This fee is a partial payment toward the total tour cost. The remaining balance must be paid directly to the Vendor according to their specific payment schedule.
- Price Accuracy: While we strive for accuracy, the final price and package details are the responsibility of the Vendor.
Post-Booking Process
- Communication: Once the booking fee is paid, the Vendor is required to contact you within 48 hours.
- Data Provision: You are responsible for providing all necessary traveler details (passport, health records, etc.) directly to the Vendor upon their request.
- Contractual Relationship: All travel arrangements, visa processing, and ground handling are the sole responsibility of the Vendor.
Cancellations and Credits
- Refund Policy: Booking fees are generally non-refundable as they cover administrative and platform costs.
- Credit Shell: In cases of “Valid and Unavoidable Reasons” (e.g., medical emergencies supported by documentation, or geopolitical instability/war), the booking fee will be converted into a OliveBaraqah Credit. This credit can be applied to any future booking on the platform with any available Vendor.
Limitation of Liability
- OliveBaraqah is not liable for any deficiencies in service, itinerary changes, or disputes arising from the tour. All such matters must be resolved directly with the Vendor.